Posted: 01 July 2008 at 10:01am | IP Logged

Sent the email already to support@helicontech. Could you please check and let me know you receive it?

Thanks.

Posted: 01 July 2008 at 11:15am | IP Logged

Hi Sergey,

I submitted the result dump via support@helicontech email. Please let me know if you receive it.

Thanks.

Posted: 07 July 2008 at 10:44am | IP Logged

Hi Sergey,

Have you discovered what causes the problem? I am eager to know and get it resolved. Please advise. Thanks.

Tanya

Posted: 22 September 2008 at 2:21am | IP Logged

Hi

Has this memory leak issue been fixed yet?? I seems there are many people having this issue (and for quite a while)!!

We're running Win2003, SP2, IIS 6.0 and ISAPI_Rewrite 3.1 (build 55) and are facing the same problem - w3wp.exe just keeps eating memory to a point the ASP (classic) application starts throwing "Out of memory" errors and IIS needs a restart.

This has only started since installing ISAPI_Rewrite.

Thanks

Posted: 23 September 2008 at 8:40pm | IP Logged

w3wp.exe consumes memory at a steady rate over 2-3 hours and hits around the 1.2Gb mark. That this point we start getting ASP "out of memory" errors. We've had to set the Application Pool to recycle at 1Gb but this is far from ideal as any users lose their Session state. No major data is stored in Session variables.

This problem only started once we installed ISAPI_Rewrite.

System config below. Application Log sent to support@helicontech (subject line contains reference "Poolio")

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SYSTEM
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OS Name    Microsoft(R) Windows(R) Server 2003, Standard Edition
Version    5.2.3790 Service Pack 2 Build 3790
Other OS Description   Not Available
OS Manufacturer   Microsoft Corporation
System Manufacturer  IBM
System Model   IBM eServer BladeCenter HS21 -[8853C2M]-
System Type   X86-based PC
Processor   x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2333 Mhz
Processor   x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2333 Mhz
Processor   x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2333 Mhz
Processor   x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2333 Mhz
Processor   x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2333 Mhz
Processor   x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2333 Mhz
Processor   x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2333 Mhz
Processor   x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2333 Mhz
BIOS Version/Date  IBM -[BCE121AUS-1.06]-, 2/08/2007
SMBIOS Version   2.3
Windows Directory  C:\WINDOWS
System Directory  C:\WINDOWS\system32
Boot Device   \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
Time Zone   E. Australia Standard Time
Total Physical Memory  4,095.06 MB
Available Physical Memory 1.23 GB
Total Virtual Memory  7.83 GB
Available Virtual Memory 5.23 GB
Page File Space   4.00 GB
Page File   D:\pagefile.sys

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SQL Server
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- Microsoft SQL Server 2005 - 9.00.3068.00 (Intel X86)

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IIS
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- IIS 6.0
- 19 Websites running under IIS
- all apps are classic ASP

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ISAPI_Rewrite
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- ISAPI_Rewrite 3.1 (build 55) - configured for one website only

Our config file is...
 
# Helicon ISAPI_Rewrite configuration file
# Version 3.1.0.55
 
RewriteBase /

#-- ASX Company Profile --
RewriteRule ^shares/asx/[a-zA-Z0-9\-\.]+\-([a-zA-Z]+)\.asp$ /company_profile/summary/default.asp?SecurityID=$1&ExchangeID=ASX [L]
 
#-- ASX Company Profile Sections --
RewriteRule ^shares/asx/financials/[a-zA-Z0-9\-\.]+\-([a-zA-Z]+)\.asp$ /company_profile/financials/default.asp?SecurityID=$1&ExchangeID=ASX&section=2 [L]
RewriteRule ^shares/asx/broker-consensus/[a-zA-Z0-9\-\.]+\-([a-zA-Z]+)\.asp$ /company_profile/consensus/default.asp?SecurityID=$1&ExchangeID=ASX&section=4 [L]
RewriteRule ^shares/asx/announcements/[a-zA-Z0-9\-\.]+\-([a-zA-Z]+)\.asp$ /company_profile/announcements/default.asp?SecurityID=$1&ExchangeID=ASX&section=5 [L]
RewriteRule ^shares/asx/change-of-shareholdings/[a-zA-Z0-9\-\.]+\-([a-zA-Z]+)\.asp$ /company_profile/change_of_shareholding/default.asp?SecurityID=$1&ExchangeID=ASX&section=6 [L]
RewriteRule ^shares/asx/float-details/[a-zA-Z0-9\-\.]+\-([a-zA-Z]+)\.asp$ /company_profile/float_details/default.asp?SecurityID=$1&ExchangeID=ASX&section=7 [L]
RewriteRule ^shares/asx/annual-reports/[a-zA-Z0-9\-\.]+\-([a-zA-Z]+)\.asp$ /company_profile/annual_reports/default.asp?SecurityID=$1&ExchangeID=ASX&section=8 [L]
 
#-- NZX Company Profiles --
RewriteRule ^shares/nzx/[a-zA-Z0-9\-\.]+\-([a-zA-Z]+)\.asp$ /company_profile/summary/default.asp?SecurityID=$1&ExchangeID=NZX [L]
 
#-- Fund Profiles --
RewriteRule ^managed-funds/[a-zA-Z0-9\-\.]+\-([0-9]+)\.asp$ /funds/profile.asp?FundID=$1 [L]
 
#-- Fund Manager Profiles --
RewriteRule ^managed-funds/Colonial-First-State.asp$  /managed-funds/manager-profile.asp?FundManagerID=AUFIRSTAT [L]
RewriteRule ^managed-funds/Perpetual.asp$             /managed-funds/manager-profile.asp?FundManagerID=AUPML [L]
RewriteRule ^managed-funds/AMP-Capital-Investors.asp$ /managed-funds/manager-profile.asp?FundManagerID=AUAMPINV [L]
 
#-- Distributions --
RewriteRule ^investment-opportunities/[a-zA-Z0-9\-\.]+\-([0-9]+)\.asp$ /distributions/overview.asp?DistributionID=$1 [L]
 
RewriteRule ^investment-opportunities/default.asp$           /distributions/default.asp [L]
RewriteRule ^investment-opportunities/$                      /distributions/ [L]
RewriteRule ^investment-opportunities/compare.asp$           /distributions/compare.asp [L]
 
RewriteRule ^investment-opportunities/floats-ipos.asp$       /distributions/default.asp?DistributionTypeID=1 [L]
RewriteRule ^investment-opportunities/managed-funds.asp$     /distributions/default.asp?DistributionTypeID=2 [L]
RewriteRule ^investment-opportunities/capital-protected.asp$ /distributions/default.asp?DistributionTypeID=3 [L]
RewriteRule ^investment-opportunities/hedge-funds.asp$       /distributions/default.asp?DistributionTypeID=4 [L]
RewriteRule ^investment-opportunities/geared.asp$            /distributions/default.asp?DistributionTypeID=5 [L]
RewriteRule ^investment-opportunities/agribusiness.asp$      /distributions/default.asp?DistributionTypeID=6 [L]
 
#-- Suburb Profile --
RewriteRule ^property-research/([a-zA-Z0-9\-\.]+)/([0-9]+)/([a-zA-Z0-9\-\.]+)\.asp$ /property/profile_suburb.asp?Postcode=$2&Suburb=$3&State=$1 [L]

Posted: 02 October 2008 at 5:59pm | IP Logged

Helicon seem to keep denying it's a problem with their software but it seems clear by the number of people having this issue that it is.

I'm looking at other solutions now due to the lack of accountability and responsiveness shown by Helicon.

Posted: 06 October 2008 at 3:02am | IP Logged

Yes - we tried your suggestion. The same problem seems to be occuring.