 Topic: How to make your question more explicit. ( Topic Closed)
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Vyacheslav
Moderator Group
Joined: 02 July 2008
Location: Ukraine
Online Status: Offline
Posts: 673
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| Posted: 26 September 2008 at 8:56am | IP Logged
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Dear customers,
we perfectly understand your desire to resolve problems as quickly as possible. Of course it mostly depends on us, but you can also speed up this process.
So, here are a few recommendations to create more explicit posts on our forum:
If you see that ISAPI_Rewrite does nothing
Please provide your error.log, rewrite.log and the rules from .htaccess and/or httpd.conf
If your rules don't work properly
Please provide your rewrite.log file and the rules from .htaccess and/or httpd.conf
If you encounter crashes, memory leaks or other fatal errors
Please provide as much information about your system as possible: All ISAPI_Rewrite configuration files, error.log, IIS log, Application log and the system configuration.
If your logs contain any private information
Please do NOT place it on this forum, instead please send it to our support email: support@helicontech.com
Useful information
error.log - is ISAPI_Rewrite log file residing in ISAPI_Rewrite installation folder. It contains information about module loading, configurations loading etc.
To enable logging to error.log please write this line into httpd.conf file:
rewrite.log - is ISAPI_Rewrite log file residing in ISAPI_Rewrite installation folder, by default. It contains information about rules processing.
Please note: on high-load servers rewrite.log can grow very large! So please use it only for a debugging purposes.
To enable logging to rewrite.log please write this line into httpd.conf file:
If you want to change location of log files, please use the following directives:
For error.log (for example):
Code:
| ErrorLog C:\anydir\error.log |
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For rewrite.log (for example):
Code:
| RewriteLog C:\anydir\rewrite.log |
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Thanks in advance for your understanding!
Looking forward to fruitful collaboration!
Take care.
Best regards!
Edited by Vyacheslav - 26 September 2008 at 9:34am
__________________
Kind regards!
Vyacheslav Shinkarenko, HeliconTech.
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