Helicon ISAPI_Rewrite 3 Lite -- Unsupported processor type

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Joined: 20 Sep 2015, 13:14

Helicon ISAPI_Rewrite 3 Lite -- Unsupported processor type

20 Sep 2015, 13:22

Error popups up when trying to install ISAPI_Rewrite 3 Lite

I have attempted all 3 versions, both 32bit, 64bit, and Itanium.

I am running Win7 Home Premium SP1 64bit, and the Intel CORE i7 Q720 processor. IIS 6.1 (Build 7601, SP1)

HERE's the Event Log:

- System

- Provider

[ Name] MsiInstaller

- EventID 10005

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2015-09-20T15:53:43.000000000Z

EventRecordID 70264

Channel Application

Computer SERVER

- Security

[ UserID] S-1-5-21-3106361124-3298246463-610615117-1000


- EventData

Product: Helicon ISAPI_Rewrite 3 Lite -- Unsupported processor type
(NULL)
(NULL)
(NULL)
(NULL)
(NULL)

7B44313344434233352D313242302D343941312D413835392D3039343031353842323746367D


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 3331447B 33424344 32312D35 342D3042
0008: 2D314139 39353841 3439302D 38353130
0010: 46373242 7D36


In Bytes

0000: 7B 44 31 33 44 43 42 33 {D13DCB3
0008: 35 2D 31 32 42 30 2D 34 5-12B0-4
0010: 39 41 31 2D 41 38 35 39 9A1-A859
0018: 2D 30 39 34 30 31 35 38 -0940158
0020: 42 32 37 46 36 7D B27F6}

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Joined: 06 Mar 2012, 11:59

Re: Helicon ISAPI_Rewrite 3 Lite -- Unsupported processor ty

21 Sep 2015, 06:51

Hello.

Seems like IIS is loading 64-bit version of ISAPI_Rewrite dll into 32-bit process, or the contrary. Is your IIS entirely 64-bit or do you have any 32-bit Application pools in it? You may need to register 32-bit ISAPI_Rewrite dll as a module for 32-bit pools manually, instead of 64-bit dll version.

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Re: Helicon ISAPI_Rewrite 3 Lite -- Unsupported processor ty

21 Sep 2015, 09:44

I will take a look at that this evening. This is on my laptop at home.

BUT I am referring to the initial installation failure, when I try to install it

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Re: Helicon ISAPI_Rewrite 3 Lite -- Unsupported processor ty

21 Sep 2015, 10:07

Then my assumption is wrong.
Can you please copy your system information? Run msinfo32.exe from Start->Run, select all and copy, then send it here or to the support.

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Re: Helicon ISAPI_Rewrite 3 Lite -- Unsupported processor ty

21 Sep 2015, 10:40

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SERVER
System Manufacturer TOSHIBA
System Model Satellite A505
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, 1600 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date INSYDE 1.40, 8/31/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name SERVER\Robert Brady
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.94 GB
Available Physical Memory 2.87 GB
Total Virtual Memory 11.9 GB
Available Virtual Memory 8.33 GB
Page File Space 5.94 GB
Page File C:\pagefile.sys

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Joined: 06 Mar 2012, 11:59

Re: Helicon ISAPI_Rewrite 3 Lite -- Unsupported processor ty

21 Sep 2015, 11:28

The configuration seems fine. For 64-bit Windows please choose 64-bit package version. Please generate verbose installation log by running installation with the command:

Msiexec /I "ISAPI_Rewrite3_0112_Lite_x64.msi" /L*v "ISAPI_Rewrite_msi.log"

And send resulting log file to us.

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Re: Helicon ISAPI_Rewrite 3 Lite -- Unsupported processor ty

21 Sep 2015, 11:41

I couldn't figure out how to do what you asked, but I did go into the properties and selected the COMPATIBILITY mode to Run and it installed successfully.

64bit version

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Joined: 06 Mar 2012, 11:59

Re: Helicon ISAPI_Rewrite 3 Lite -- Unsupported processor ty

22 Sep 2015, 05:29

Sorry for being unclear.

You need to open command line prompt, cd to the directory where you have downloaded ISAPI_Rewrite3_0112_Lite_x64.msi and run this command:

Code: Select all
Msiexec /I "ISAPI_Rewrite3_0112_Lite_x64.msi" /L*v "ISAPI_Rewrite_msi.log"


There will be "ISAPI_Rewrite_msi.log" file created near. Grab it and send to us.
If ISAPI_Rewrite works then, maybe, ignore my message, as we are testing it on Win 7 Core i7 regularely and there seem to be no problem with this configuration. There must be something very specific to your system.

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Joined: 20 Sep 2015, 13:14

Re: Helicon ISAPI_Rewrite 3 Lite -- Unsupported processor ty

22 Sep 2015, 09:45

I changed the setup file to run in Compatibility mode and that seemed to fix it, I think.

It installed properly after that.


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