Installation problem on 2008R2 with HeliconZoo_0249_x64.msi

[i1bhwjub3u Profile]

Hi,

i tried to update an already installed Zoo module to a newer version (http://www.helicontech.com/zoo/media/pa ... 49_x64.msi), but the installation failes with the following error message:

Error! Setup failed to register zoo engines Filename: \\?\C:\Windows\system32\inetsrv\config\applicationHost.config
Line number: 1576
Error: Unrecognized element 'engine'

To me everything looks normal (see below for the relevant parts of the config file) - the element "<engine>" is where it is supposed to be and the attributes also seem to be correct.

Has anybody an idea what could be wrong?

Thanks!


The applicationHost.config contains configuration information from the earlier installed Zoo module. The relevant lines are:

Code: Select all

   1: <?xml  version="1.0" encoding="UTF-8"?>
   2: <configuration>
<snip>
 101:     <configSections>
 102:         <sectionGroup name="system.webServer">
 103:             <section name="heliconZoo" overrideModeDefault="Allow" allowDefinition="Everywhere" />
 104:             <section name="heliconZooServer" overrideModeDefault="Allow" allowDefinition="Everywhere" />
<snip>
 131:         </sectionGroup>
 132:     </configSections>
<snip>
 901:  <system.webServer>
<snip>
 933:        <globalModules>
 934:            <add name="HeliconZoo_x64" image="%SystemDrive%\Zoo\NativeModule\HeliconZoo_x64.dll" preCondition="bitness64" />
 935:            <add name="HeliconZoo_x86" image="%SystemDrive%\Zoo\NativeModule\HeliconZoo_x86.dll" preCondition="bitness32" />
 936:            <add name="UriCacheModule" image="%windir%\System32\inetsrv\cachuri.dll" />
 937:            <add name="FileCacheModule" image="%windir%\System32\inetsrv\cachfile.dll" />
<snip>
 980:        </globalModules>
<snip>
1575:        <heliconZooServer>
1576:            <engine name="python.2.7.pipe" fullPath="%SystemDrive%\python27\python.exe" arguments="-O %SystemDrive%\Zoo\Workers\python\zoofcgi.py" transport="NamedPipe" protocol="fastcgi" />
1577:            <engine name="python.2.7.debug" fullPath="%SystemDrive%\python27\python.exe" arguments="%SystemDrive%\Zoo\Workers\python\zoofcgi.py" transport="NamedPipe" protocol="fastcgi" />
<snip>
1603:        </heliconZooServer>
<snip>
1618:     </system.webServer>
1619:     <location path="" overrideMode="Allow">
1620:         <system.webServer>
1621:             <modules>
1622:                 <add name="HeliconZoo_x64" preCondition="bitness64" />
1623:                 <add name="HeliconZoo_x86" preCondition="bitness32" />
1624:                 <add name="HttpCacheModule" lockItem="true" />
<snip>
1670:             </modules>
1765:         </system.webServer>
1765:     </location>
<snip>
6380: </configuration>


[Yaroslav]

Please send us installation logs for this upgrade if possible. They should be somewhere in the
C:\Users\%USER%\AppData\Local\Microsoft\Web Platform Installer\logs\install\date-time-numbers\HeliconZoo_0249_x64.txt
where date-time is the directory named as the date of installation you performed.

[i1bhwjub3u Profile]

Hi,

thanks for your feedback - I retried to install today (with 0262) from WebPI 4.0 and the install/update failed with the same error (MSI and WebPI error logs attached).
In case you need it, i can also provide the "applicationHost.config" (can we exchange this using private messages/direct email)?

Thanks!

[Yaroslav]

Please send us installation log of the initial failing installation. New installations does not show error point as applicationHost.config already contain incorrect data.
There have to be a file like C:\Users\%USER%\AppData\Local\Microsoft\Web Platform Installer\logs\install\2012-09-13T??.??.??\HeliconZoo_0249_x64.txt or something. Please find HeliconZoo_0249_x64.txt files in C:\Users\%USER%\AppData\Local\Microsoft\Web Platform Installer\logs folder and send us all files of these kind you find.

Also please try to open this file and send it to us: C:\Windows\SysWOW64\inetsrv\Config\applicationHost.config

I can suggest you how to fix the problem - you need to edit applicationHost.config using 64-bit editor (system notepad would do, don't use notepad++ to edit this file). Simply manualy remove any <heliconZooServer> sections you find and new installation should work after that. But again, we need the log files for investigation so please locate log files requested above and send it to us.
Thank you!

[i1bhwjub3u Profile]

Hi,

thanks for the fast reply. I have attached all logs I could find - they look complete according to my notes on the software installations for the machine (the original install of the zoo module was version 030). Also attached is the application host config file.

Thanks!

[i1bhwjub3u Profile]

Hi,

a quick feedback: I tried your suggestion (removing the complete element <heliconZooServer>...</heliconZooServer> from applicationHost.config) and running the install using WebPI again. This worked - everything is up and running again !

Thanks for your help!