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mattp
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Posted: 30 April 2008 at 8:29am | IP Logged Quote mattp

Hi there. I'm really new to Link Freeze, and can't quite see what I may be doing wrong. I have it all set up and working, and have added some directories to exclude.
Here is the config:
#################################################
# LinkFreeze Configuration file
# Version 2, 2, 0, 80


LogRewrite=False
NotifyOrder=MEDIUM


/my_icerecruit/my_cv/        ?&=       
/admin_site        ?&=       
/recruiter_site        ?&=       
/        ---    .asp        [MoveExt]

Our problem is we have llinks that are extension .htm from the / directorate but pointing to an .asp target in the /my_icerecruit/my_cv/ which is excluded so they fail?

Please help!
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mattp
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Posted: 30 April 2008 at 8:47am | IP Logged Quote mattp

I thought maybe I should provide a link, the site is www.icerecruit.com
Once you are registered, and in 'My Icerecruit' section, if you click the My CV link it tries to take you to a .HTM page which doesn't exist (we put in a workaround, a real .HTM that redirects to the real .ASP page) and without the workaround we just get 404.
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Sergey
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Posted: 05 May 2008 at 8:18am | IP Logged Quote Sergey

Try the following directory rule:

/(?!my_icerecruit/my_cv|admin_site|recruiter_site) ---    .asp        [MoveExt]
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mattp
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Posted: 06 May 2008 at 4:00am | IP Logged Quote mattp

Thanks for that, works perfectly. I tried it myself beforehand in that format, I think I'd included / in each directory exclude which stopped it working.
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mattp
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Posted: 15 May 2008 at 8:12am | IP Logged Quote mattp

Our link freeze links have suddenly stopped working since we purchased our server licences and entered them. Any idea why this might be? I tried uninstalling and reinstalling, but the same happens.
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Yaroslav
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Posted: 16 May 2008 at 6:27am | IP Logged Quote Yaroslav

They stopped working immediately after you enter registration keys? Do you see any error messages in Application or System logs? Possibly there is no enough NTFS permissions for LinkFreeze to load server.lic file that should be created in Filters folder under installation. Try to play with NTFS permissions in this folder.

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mattp
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Posted: 16 May 2008 at 6:30am | IP Logged Quote mattp

no not exactly - it stopped because the trial period ran out. Then we bought a 2 server licence and entered the codes but the filters didn't seem to reactivate. There are no event log errors, and no permissions have changed from before. I am logged on as a system administrator when installing, and have full access to the folder.
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mattp
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Posted: 16 May 2008 at 6:40am | IP Logged Quote mattp

And I checked, there is a lic file with my info in the filters folder.
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Yaroslav
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Posted: 16 May 2008 at 2:36pm | IP Logged Quote Yaroslav

LinkFreeze is trying to load server.lic file from the same folder where .dll file is loaded to IIS. First please make sure server.lic file is located in the proper folder and you have not installed any LinkFreeze filters manually from custom folders. Then make sure there is enough permissions to load server.lic file. Required permissions depend on OS you are using, better set Everyone read permissions for this file and make sure there are no any Deny permission records for this file or folder.

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mattp
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Posted: 19 May 2008 at 5:47am | IP Logged Quote mattp

I really wouldn't mind if you didn't repeat the same answer to almost every other post here as if no one reads the forums.

As I have already said, the permissions are correct, Everyone has full permissions from Linkfreeze install folder downwards, the licence file is there along with the dll and the ini file, and it says its enabled under the site, and my registered details are there when i click about.
The program was uninstalled and reinstalled previously, after the demo expired and entering our codes didn't work.

I'm so far disappointed at the lack of tech support for a paid licensed product. Even emailing the support team doesn't prompt a single response via email (not even automatic).
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Yaroslav
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Posted: 19 May 2008 at 7:41am | IP Logged Quote Yaroslav

Is it possible for us to have terminal access to this server to try set-up the product? According to your explanation everything should be working with no problems, so there must be something that we have missed. Please send terminal access information to this server to support@helicontech.com

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mattp
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Posted: 19 May 2008 at 10:34am | IP Logged Quote mattp

I can host a session using Team Viewer:

http://www.teamviewer.com/download/index.aspx

Team viewer is a free session to session remote utility,

Let me know once you have it ready to go and I will generate a key for the session I will host.
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