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moomarketing
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Posted: 13 July 2007 at 9:50am | IP Logged Quote moomarketing

Hi Guys,

I have an odd error with linkfreeze...

I have link freeze set up on a website which has a number of files / folders set to not be included via the text config.

The error is that if I click a link that goes to a page that is set to be excluded before the page has completly loaded in the browser I get a 404 error.

There seams to be some problem with the method / when link freeze rewrites the URL as the html is served.

What can I do to fix this issue?



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Yaroslav
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Posted: 16 July 2007 at 6:18am | IP Logged Quote Yaroslav
I didn't understand the error from your description. Can I see this problem online somewhere?
Possibly you need to include the folders you have excluded from freezing but enable only request decoding option for this area.

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moomarketing
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Posted: 19 July 2007 at 12:55pm | IP Logged Quote moomarketing
Yaroslav wrote:
I didn't understand the error from your description. Can I see this problem online somewhere?
Possibly you need to include the folders you have excluded from freezing but enable only request decoding option for this area.


Yes you can see the error on this site:

http://www.daryl-showers.co.uk/

If you click on one of the website pages and before the page has completly loaded click on the 'showroom locator' link in the left menu the site errors.

If you click on the same link after the page has fully loaded there is no error.


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Yaroslav
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Posted: 21 July 2007 at 7:48am | IP Logged Quote Yaroslav
Sorry, I was unable to reproduce the problem. Maybe page loaded too fast :)
Could it be your local web browser cache issue? I don't see any reasons fro the error you are describing on that page.

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moomarketing
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Posted: 24 July 2007 at 9:15am | IP Logged Quote moomarketing
Hi Yaroslav,

If you goto the following page (it is busy with a lot going on so should take a while to load)

http://www.daryl-showers.co.uk/product_pages/PRODUCTS_BY_RANGE~CollectionID~12~CollectionName~Minima.htm

and before it loads click on the 'showroom locator' link in the left menu

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Yaroslav
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Posted: 25 July 2007 at 6:03am | IP Logged Quote Yaroslav
No problem again.
It really can be a problem of your local cache or proxy server. Try to reload this page using Ctrl+Refresh button.

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cf_asp_al
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Posted: 25 July 2007 at 6:12am | IP Logged Quote cf_asp_al
I believe this is a javascript error caused by the dom not being loaded competely
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moomarketing
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Posted: 26 July 2007 at 10:47am | IP Logged Quote moomarketing
It shouldn't be a cash issue as it is occuring on multiple machines dotted all over the UK (every machine we have tried it on).

What do you mean by dom not loaded??


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Yaroslav
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Posted: 27 July 2007 at 4:27am | IP Logged Quote Yaroslav
Please upgrade to the latest build of LinkFreeze first. Possibly you encouter problem with IE7 encoding characters in links.

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moomarketing
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Posted: 30 July 2007 at 4:45am | IP Logged Quote moomarketing
Hi Yaroslav, I have forwarded your comment onto the server admin to check which version and to upgrade if necesary.

However it has been happening in various browsers not just ie7, i mainly use firefox.


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cf_asp_al
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Posted: 30 July 2007 at 5:00am | IP Logged Quote cf_asp_al
We have had a similar looking problem when using ajax in the page. The DOM (document object model) takes awhile to load and created a similar problem with links for us.  If this doesnt happen with linkfreeze turned off then its not the problem, I was just offering something to check.
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moomarketing
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Posted: 30 July 2007 at 5:14am | IP Logged Quote moomarketing
Hi Guys,

I have just had word from the server admin that LinkFreeze was upgraded on the server 2 weeks ago.


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Sergey
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Posted: 30 July 2007 at 5:26am | IP Logged Quote Sergey
Try to turn off "Redirect old style requests" feature.
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moomarketing
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Posted: 30 July 2007 at 5:33am | IP Logged Quote moomarketing



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moomarketing
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Posted: 30 July 2007 at 5:34am | IP Logged Quote moomarketing
hi, turned off the feature but problem still there so turned back on.

(sorry for blank post above)


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Sergey
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Posted: 31 July 2007 at 3:02pm | IP Logged Quote Sergey
Please contact support@helicontech.com regarding this topic and we will send you a debug build version of LinkFreeze so you can log some information that will help us to troubleshoot this problem.
Please include link to this topic in your post.
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