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rats Newbie

Joined: 13 October 2007
Online Status: Offline Posts: 15
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| Posted: 09 August 2008 at 1:58am | IP Logged
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Hi,
I had been using ur software for last one year without any problem, but recently i had format it so i backed up my whole data thru plesk n then restored it.
All my files n permissions are same but now my video files not converting xxxxxxxx to any no. hence player says file doesnt exist.
Can you plz help me in this ASAP.
Config file
################################################# # HotlinkBlocker Configuration file
# Version 1, 4, 0, 61
Signature=bc4c1cf1-7ae7-4e57-8cf4-f8041512072d LinkExpires=3600 NotifyOrder=MEDIUM
[Protect] LINK /movie http://www.cricketalive.com/
[ReferersBlackList] [ReferersWhiteList] [UserAgentsBlackList] [UserAgentsWhiteList]
Link to check http://www.cricketalive.com/contract.htm
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rats Newbie

Joined: 13 October 2007
Online Status: Offline Posts: 15
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| Posted: 09 August 2008 at 2:04am | IP Logged
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Now my whole site is down, and as soon as i remove hotlinkblocker it starts working.
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rats Newbie

Joined: 13 October 2007
Online Status: Offline Posts: 15
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| Posted: 09 August 2008 at 2:48am | IP Logged
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After Enabling hotlinkblocker site works for say 10 min n then none of the pages open. n the probelm is as it is. plz reply asap as my site is totally down.
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Vyacheslav Moderator Group

Joined: 02 July 2008 Location: Ukraine
Online Status: Offline Posts: 673
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| Posted: 18 August 2008 at 8:15am | IP Logged
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Hi.
Please provide your HotLinkBlocker log-files, and Application.log.
__________________ Kind regards!
Vyacheslav Shinkarenko, HeliconTech.
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rats Newbie

Joined: 13 October 2007
Online Status: Offline Posts: 15
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| Posted: 18 August 2008 at 8:52am | IP Logged
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where are these files located ???
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Vyacheslav Moderator Group

Joined: 02 July 2008 Location: Ukraine
Online Status: Offline Posts: 673
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| Posted: 19 August 2008 at 8:05am | IP Logged
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Hi.
HotLinkBlocker log-files you can find in the installation folder. Also please provide your event-log.
__________________ Kind regards!
Vyacheslav Shinkarenko, HeliconTech.
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rats Newbie

Joined: 13 October 2007
Online Status: Offline Posts: 15
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| Posted: 19 August 2008 at 1:22pm | IP Logged
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i'm not able to find any of the above listed files in C:\Program Files\Helicon\HotlinkBlocker
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rats Newbie

Joined: 13 October 2007
Online Status: Offline Posts: 15
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| Posted: 23 August 2008 at 8:34am | IP Logged
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hello Mr MODERATOR
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rats Newbie

Joined: 13 October 2007
Online Status: Offline Posts: 15
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| Posted: 24 August 2008 at 9:55am | IP Logged
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this software is not at all working. None of the protections working for my folder even after the software is enabled. There is no reply no support for this software even on e-mail.
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Yaroslav Moderator Group

Joined: 15 August 2002
Online Status: Offline Posts: 6467
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| Posted: 26 August 2008 at 7:15am | IP Logged
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Please check Application and System logs for possible error messages. Please make sure you have set up correct NTFS permissions and IIS can load HotlinkBlocker dlls from Filters folder under product installation. If there any Deny permissions records please remove it.
__________________ Yaroslav Govorunov,
Helicon Tech
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rats Newbie

Joined: 13 October 2007
Online Status: Offline Posts: 15
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| Posted: 26 August 2008 at 10:25pm | IP Logged
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I have not faced any kind of problem in my first installation. I dunno wats creating problem this time. i have given text config file above. Plz explain me how to check ntfs permissions?
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Anton Moderator Group

Joined: 30 January 2007 Location: Ukraine
Online Status: Offline Posts: 4840
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| Posted: 27 August 2008 at 7:24am | IP Logged
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Please provide Application log records. And please check if HotlinkBlocker filter is up und running in ISAPI filters tab in IIS.
__________________ Regards,
Anton
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rats Newbie

Joined: 13 October 2007
Online Status: Offline Posts: 15
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| Posted: 27 August 2008 at 7:48am | IP Logged
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Yes the filter is up n running in ISAPI, but there is some changes it now. Yesterday i saw the excutable file name as hotlinkblocker928.dll now its been changed to hotlinkprot.dll which is not available in filter forlder of helicon.
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Anton Moderator Group

Joined: 30 January 2007 Location: Ukraine
Online Status: Offline Posts: 4840
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| Posted: 28 August 2008 at 4:56am | IP Logged
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Is it your own server (and you are its administrator) or it's a shared server? If it is possible please try to reinstall HotlinkBlocker because the situation with changing dlls is hardly possible per se.
__________________ Regards,
Anton
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rats Newbie

Joined: 13 October 2007
Online Status: Offline Posts: 15
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| Posted: 28 August 2008 at 7:50am | IP Logged
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Its dedicated server, n m the administrator, I've reinstalled it several times. Is there any possibility that i give my server details n u can check wats the problem in it??
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Anton Moderator Group

Joined: 30 January 2007 Location: Ukraine
Online Status: Offline Posts: 4840
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| Posted: 29 August 2008 at 3:31am | IP Logged
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Yes, sure. Please send your server details (with reference to this forum topic) to support@helicontech.com and we'll investigate the issue.
__________________ Regards,
Anton
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